When to Request a Review
Users should contact support promptly if they believe there has been an access issue, a billing misunderstanding, or another matter that may justify refund review under the published policies.
How refund review requests are handled.
Refund requests are reviewed in line with the circumstances of the membership, the stage of access, the details provided by the user, and any prior support communication already on record.
Information to Include
Please include your registered details, plan information, transaction context, and a clear explanation of the concern so the review can be handled more efficiently.
Assessment Factors
We may consider activation status, access usage, elapsed time since purchase, support history, and whether the issue can be resolved without refund before reaching a final decision.
Support Contact
Refund-related queries may be sent to dear4youindia@gmail.com. Escalation is available under the grievance policy where appropriate.