When to Use the Grievance Route
Use this route when a support issue remains unresolved, when you believe a response has been insufficient, or when a policy-related concern requires formal review.
A documented escalation route when regular support does not resolve the issue.
We encourage users to first contact regular support with complete details. If the matter remains unresolved or requires formal escalation, the grievance route is available for structured review.
Details to Provide
Include your full name, registered contact details, a summary of the issue, relevant dates, and any earlier support communication so the escalation can be assessed more effectively.
Review Method
Escalated matters are reviewed based on available records, support history, plan information, and policy alignment. Additional information may be requested where necessary.
Escalation Contact
Grievance matters can be initiated through dear4youindia@gmail.com. Please mention “Grievance” in the subject line for faster routing.